Building instructions
Q: I lost my building instructions. How can I get new ones?
A: You can download building instructions in pdf format from the section Customer services/ Building instructions or click here. To read building instructions downloaded from our website you will need Adobe Acrobat Reader.
Q: Some models are not shown in my building instructions. Are there instructions for those models?
A: Unfortunately, no. Meccano has offered for over 100 years a universal construction set of nuts and bolts. Our goal is to give children the opportunity to build the models shown in the building instructions, but also to use this set to build whatever their imagination comes up with. We therefore offer suggestions as to what can be built using the pieces in the box to help stimulate their imagination, without giving detailed instructions for those models.
Meccano parts
Q: I bought a Meccano set and there is a missing/broken part. How can I get a replacement part?
A: Please go to the section Customer services/Order replacement part or click here. Fill out the form stating the reason and we will handle your request promptly.
Q: I lost a part from my Meccano set. How can I get a new part?
A: Please go to the section Customer services/Order replacement part or click here. Fill out the form stating the reason and we will handle your request promptly.
Buy
Q: Where can I buy a product Meccano?
A: For a list of our retailers, go to the section Buy or click here.
Q: Can I buy the products Meccano on the website www.meccano.com?
A: Meccano has only one online retailer for selling the robots Spykee: www.spykeeonline.com.
Our Products
Q: Are all metal parts compatible with each other?
A: Yes, all our metal parts are compatible with one another.
Q: My child is the age shown on the box but he/she can’t put together the models.
A: The age shown on the boxes Meccano is an “as of” age. Depending on how much experience the child has with the construction set Meccano, the child may either find it easy or more difficult to build the models by himself/herself. Meccano toys are educational and family-oriented; a child can ask for a parent’s help to learn how to build the models.
Q: I would like to offer suggestions or make comments about Meccano products. Where do I send them?
A: You can send us your suggestions or comments by:
- filling out the form in the section Customer Services/Contact us, click here.
- sending a letter to this address:
MECCANO – 363 avenue de Saint-Exupéry – BP 192 – 62100 CALAIS – FRANCE
